Compliance Monitoring

Achieving GOER Accreditation is just the start! Maintaining it requires ongoing commitment to quality and accountability.

 

Our Compliance Monitoring Programme ensures that all accredited institutions continue to meet GOER Standards over time, through:

  • Annual Renewal Reviews: yearly submission of updated documents and learner feedback.
  • Spot Audits: random or risk-based checks on policies, platforms, safeguarding, and AI use.
  • Complaint-triggered Reviews: immediate reviews if serious complaints or safeguarding issues arise.
  • Continuous Guidance: access to GOER’s evolving Quality Assurance guidance and resources.

 

GOER Compliance Checklist

Documentation

⬜ Latest Safeguarding Policy
⬜ Data Protection & Privacy Policy
⬜ AI Governance Policy (if applicable)
⬜ Current Academic Quality Assurance documents
⬜ Updated Accessibility & Inclusion Policy
⬜ Staff training records (including safeguarding and AI ethics)

 

Learner Feedback

⬜ Summary of learner satisfaction survey results
⬜ Summary of learner complaints and resolutions (if any)
⬜ Learner feedback on AI use (if applicable)

 

Safeguarding & Learner Protection
⬜ Record of any safeguarding incidents and outcomes
⬜ Record of safeguarding training delivered to new staff
⬜ Confirmation of active safeguarding reporting channels

Learner Feedback

⬜ Summary of learner satisfaction survey results
⬜ Summary of learner complaints and resolutions (if any)
⬜ Learner feedback on AI use (if applicable)

 

Platform & AI Monitoring

⬜ Summary of AI tools in active use (if any)
⬜ Record of AI bias testing (if applicable)
⬜ Record of platform updates / changes since last review
⬜ Evidence of data protection compliance

 

Public Information
⬜ Accuracy check of marketing materials and public claims
⬜ Confirmation of compliance with GOER Badge use guidelines
⬜ Listing details on GOER Directory confirmed as accurate

Monitoring Cycle

Activity
Annual Renewal Submission
Spot Audit
Complaint-Triggered Review
Access to Updated QA Guidance

 

 

Frequency
Every 12 months
Random / risk-based
As needed (immediate response)
Ongoing